通信订单（cus）

创建 cus 2026-09-25 22:43:06.904 动作：create → pending

创建房间：order_draft → kb1

展开看详细数据

{
    "msg_id": "M260925224306fae93915",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "下单·资料",
    "action": "order_draft",
    "route_key": "",
    "route": [
        "cus",
        "kb1",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "kb1",
    "born": "2026-09-25 22:43:06",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "biz_code": "kuaibao",
        "carrier": "yt",
        "weight": 1,
        "sender": {
            "name": "苏幼曦",
            "phone": "16651371323",
            "province": "江苏",
            "city": "徐州市",
            "district": "邳州市",
            "address": "宿羊山镇"
        },
        "receiver": {
            "name": "苏幼曦",
            "phone": "16651371323",
            "province": "江苏",
            "city": "徐州市",
            "district": "邳州市",
            "address": "宿羊山镇"
        }
    }
}

认领 kb1 2026-09-25 22:43:07.030 动作：dispatch pending → processing

认领任务：order_draft

展开看详细数据

{
    "msg_id": "M260925224306fae93915",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "下单·资料",
    "action": "order_draft",
    "route_key": "",
    "route": [
        "cus",
        "kb1",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "kb1",
    "born": "2026-09-25 22:43:06",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "biz_code": "kuaibao",
        "carrier": "yt",
        "weight": 1,
        "sender": {
            "name": "苏幼曦",
            "phone": "16651371323",
            "province": "江苏",
            "city": "徐州市",
            "district": "邳州市",
            "address": "宿羊山镇"
        },
        "receiver": {
            "name": "苏幼曦",
            "phone": "16651371323",
            "province": "江苏",
            "city": "徐州市",
            "district": "邳州市",
            "address": "宿羊山镇"
        }
    }
}

完成 kb1 2026-09-25 22:43:07.053 动作：done processing → done

资料壳子已建(draft)，等支付确认包

展开看详细数据

{
    "ok": true,
    "msg": "资料壳子已建(draft)，等支付确认包"
}

通道 cus 2026-09-25 22:43:07.951 动作：channel →

🟢 通道：直连

展开看详细数据

[]

流转 cus 2026-09-25 22:43:07.966 动作：next done → pending 金额：4.88

原房间续写：order_request → bill

展开看详细数据

{
    "msg_id": "M260925224307bae74ee6",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "下单·支付",
    "action": "order_request",
    "route_key": "",
    "route": [
        "cus",
        "bill",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "bill",
    "born": "2026-09-25 22:43:07",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "biz_code": "kuaibao",
        "pay_amount": 4.88,
        "available_balance": 16.15,
        "pay_channel": "wallet",
        "pay_mode": "real",
        "source": "cus"
    }
}

认领 bill 2026-09-25 22:43:08.081 动作：dispatch pending → processing 金额：4.88

认领任务：order_request

展开看详细数据

{
    "msg_id": "M260925224307bae74ee6",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "下单·支付",
    "action": "order_request",
    "route_key": "",
    "route": [
        "cus",
        "bill",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "bill",
    "born": "2026-09-25 22:43:07",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "biz_code": "kuaibao",
        "pay_amount": 4.88,
        "available_balance": 16.15,
        "pay_channel": "wallet",
        "pay_mode": "real",
        "source": "cus"
    }
}

失败 bill 2026-09-25 22:43:08.104 动作：fail processing → fail 金额：4.88

bill 预占用异常：SQLSTATE[HY093]: Invalid parameter number: number of bound variables does not match number of tokens

失败原因：bill 预占用异常：SQLSTATE[HY093]: Invalid parameter number: number of bound variables does not match number of tokens

展开看详细数据

{
    "ok": false,
    "abort": true,
    "msg": "bill 预占用异常：SQLSTATE[HY093]: Invalid parameter number: number of bound variables does not match number of tokens"
}

通道 cus 2026-09-25 22:43:09.005 动作：channel → 金额：4.88

🟢 通道：直连

展开看详细数据

[]

流转 cus 2026-09-25 22:43:14.904 动作：next fail → pending 金额：4.88

原房间续写：cancel_request → kb1

展开看详细数据

{
    "msg_id": "M26092522431451241eec",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "客户取消订单·快跑散户",
    "action": "cancel_request",
    "route_key": "",
    "route": [
        "cus",
        "kb1",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "kb1",
    "born": "2026-09-25 22:43:14",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单"
    }
}

认领 kb1 2026-09-25 22:43:15.028 动作：dispatch pending → processing 金额：4.88

认领任务：cancel_request

展开看详细数据

{
    "msg_id": "M26092522431451241eec",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "客户取消订单·快跑散户",
    "action": "cancel_request",
    "route_key": "",
    "route": [
        "cus",
        "kb1",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "kb1",
    "born": "2026-09-25 22:43:14",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单"
    }
}

完成 kb1 2026-09-25 22:43:15.097 动作：done processing → done 金额：4.88

快宝取消失败：[1004] app_id值不能为空

展开看详细数据

{
    "ok": true,
    "next": "cus",
    "next_action": "cancel_result",
    "msg": "快宝取消失败：[1004] app_id值不能为空",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单",
        "kb_order_id": "",
        "cancel_ok": false,
        "msg": "快宝取消失败：[1004] app_id值不能为空"
    }
}

流转 kb1 2026-09-25 22:43:15.107 动作：next done → pending 金额：4.88

流转：cancel_result → cus

展开看详细数据

{
    "msg_id": "M2609252243159fd8e1a3",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "cancel_result",
    "action": "cancel_result",
    "route_key": "",
    "route": [
        "kb1",
        "cus",
        "kb1"
    ],
    "step": 1,
    "via": [
        "kb1"
    ],
    "from": "kb1",
    "to": "cus",
    "born": "2026-09-25 22:43:15",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单",
        "kb_order_id": "",
        "cancel_ok": false,
        "msg": "快宝取消失败：[1004] app_id值不能为空"
    }
}

通道 kb1 2026-09-25 22:43:15.123 动作：channel → 金额：4.88

🟢 通道：直连

展开看详细数据

[]

通道 cus 2026-09-25 22:43:18.019 动作：channel → 金额：4.88

🟢 通道：直连

展开看详细数据

[]

认领 cus 2026-09-25 22:44:05.221 动作：dispatch pending → processing 金额：4.88

认领任务：cancel_result

展开看详细数据

{
    "msg_id": "M2609252243159fd8e1a3",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "cancel_result",
    "action": "cancel_result",
    "route_key": "",
    "route": [
        "kb1",
        "cus",
        "kb1"
    ],
    "step": 1,
    "via": [
        "kb1"
    ],
    "from": "kb1",
    "to": "cus",
    "born": "2026-09-25 22:43:15",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单",
        "kb_order_id": "",
        "cancel_ok": false,
        "msg": "快宝取消失败：[1004] app_id值不能为空"
    }
}

失败 cus 2026-09-25 22:44:05.232 动作：fail processing → fail 金额：4.88

cus 业务钩子没有处理动作【cancel_result】的分支

失败原因：cus 业务钩子没有处理动作【cancel_result】的分支

展开看详细数据

{
    "ok": false,
    "abort": true,
    "msg": "cus 业务钩子没有处理动作【cancel_result】的分支"
}

流转 cus 2026-09-25 22:45:29.055 动作：next fail → pending 金额：4.88

原房间续写：cancel_request → kb1

展开看详细数据

{
    "msg_id": "M260925224529160b4c83",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "客户取消订单·快跑散户",
    "action": "cancel_request",
    "route_key": "",
    "route": [
        "cus",
        "kb1",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "kb1",
    "born": "2026-09-25 22:45:29",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单"
    }
}

通道 cus 2026-09-25 22:45:29.062 动作：channel → 金额：4.88

⛔ 通道已手动关闭，发单拒收

失败原因：该通道已被手动关闭（直连、敲门均停用），发单拒收

展开看详细数据

[]

流转 cus 2026-09-26 03:41:00.740 动作：next fail → pending 金额：4.88

发送：cancel_request → kb1

展开看详细数据

{
    "msg_id": "M2609260341002cdd566d",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "客户取消订单·快跑散户",
    "action": "cancel_request",
    "route_key": "",
    "route": [
        "cus",
        "kb1",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "kb1",
    "born": "2026-09-26 03:41:00",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单"
    }
}

认领 kb1 2026-09-26 03:41:00.806 动作：dispatch pending → received 金额：4.88

收到任务：cancel_request

展开看详细数据

{
    "msg_id": "M2609260341002cdd566d",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "客户取消订单·快跑散户",
    "action": "cancel_request",
    "route_key": "",
    "route": [
        "cus",
        "kb1",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "kb1",
    "born": "2026-09-26 03:41:00",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单"
    }
}

完成 kb1 2026-09-26 03:41:00.885 动作：done received → done 金额：4.88

快宝取消失败：[1004] app_id值不能为空｜已发送 → cus（cancel_result）

展开看详细数据

{
    "ok": true,
    "next": "cus",
    "next_action": "cancel_result",
    "msg": "快宝取消失败：[1004] app_id值不能为空",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单",
        "kb_order_id": "",
        "cancel_ok": false,
        "msg": "快宝取消失败：[1004] app_id值不能为空"
    }
}

超时判败 bill 2026-09-26 16:46:01.439 动作：timeout pending → fail 金额：4.88

计时器判败（300秒红线）：系统主线300秒未跑通，判失败

失败原因：系统主线300秒未跑通，判失败

展开看详细数据

{
    "biz": "kb",
    "deadline_sec": 300
}

流转 bill 2026-09-26 16:46:01.448 动作：next fail → pending 金额：4.88

原房间续写：timeout_cancel → kb1

展开看详细数据

{
    "msg_id": "M260926164601dc41b41f",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "系统红线·取消订单",
    "action": "timeout_cancel",
    "route_key": "",
    "route": [
        "bill",
        "kb1",
        "bill"
    ],
    "step": 1,
    "via": [
        "bill"
    ],
    "from": "bill",
    "to": "kb1",
    "born": "2026-09-26 16:46:01",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "reason": "下单\/处理超时（系统主线300秒未跑通），系统自动取消"
    }
}

通道 bill 2026-09-26 16:46:31.482 动作：channel → 金额：4.88

🟢直连：timeout_cancel → kb1（直连未通，消息已排队，通了自动补发）

展开看详细数据

{
    "channel": "direct",
    "to": "kb1"
}

流转 bill 2026-09-26 16:46:31.495 动作：next pending → pending

原房间续写：timeout_notice → cus

展开看详细数据

{
    "msg_id": "M260926164631b8057e00",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "系统红线·通知客户",
    "action": "timeout_notice",
    "route_key": "",
    "route": [
        "bill",
        "cus",
        "bill"
    ],
    "step": 1,
    "via": [
        "bill"
    ],
    "from": "bill",
    "to": "cus",
    "born": "2026-09-26 16:46:31",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "msg": "处理超时，系统已为您自动取消订单并安排退款，请稍后查看"
    }
}

通道 bill 2026-09-26 16:46:50.715 动作：channel → 金额：0.00

🟢直连：timeout_notice → cus（直连未通，消息已排队，通了自动补发）

展开看详细数据

{
    "channel": "direct",
    "to": "cus"
}

认领 cus 2026-09-26 16:47:37.898 动作：dispatch pending → processing

认领任务：timeout_notice

展开看详细数据

{
    "msg_id": "M260926164631b8057e00",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "系统红线·通知客户",
    "action": "timeout_notice",
    "route_key": "",
    "route": [
        "bill",
        "cus",
        "bill"
    ],
    "step": 1,
    "via": [
        "bill"
    ],
    "from": "bill",
    "to": "cus",
    "born": "2026-09-26 16:46:31",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "msg": "处理超时，系统已为您自动取消订单并安排退款，请稍后查看"
    }
}

失败 cus 2026-09-26 16:47:37.909 动作：fail processing → fail

cus 业务钩子没有处理动作【timeout_notice】的分支

失败原因：cus 业务钩子没有处理动作【timeout_notice】的分支

展开看详细数据

{
    "ok": false,
    "abort": true,
    "msg": "cus 业务钩子没有处理动作【timeout_notice】的分支"
}

流转 cus 2026-09-26 17:08:47.511 动作：next fail → pending 金额：4.88

原房间续写：cancel_request → kb1

展开看详细数据

{
    "msg_id": "M260926170847f0c171c9",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "客户取消订单·快跑散户",
    "action": "cancel_request",
    "route_key": "",
    "route": [
        "cus",
        "kb1",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "kb1",
    "born": "2026-09-26 17:08:47",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单"
    }
}

通道 cus 2026-09-26 17:08:47.575 动作：channel → 金额：4.88

🔔敲门：cancel_request → kb1（直连失败，降级敲门）

展开看详细数据

{
    "channel": "knock",
    "to": "kb1"
}

认领 kb1 2026-09-26 22:19:09.924 动作：dispatch pending → processing 金额：4.88

认领任务：cancel_request

展开看详细数据

{
    "msg_id": "M260926170847f0c171c9",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "客户取消订单·快跑散户",
    "action": "cancel_request",
    "route_key": "",
    "route": [
        "cus",
        "kb1",
        "cus"
    ],
    "step": 1,
    "via": [
        "cus"
    ],
    "from": "cus",
    "to": "kb1",
    "born": "2026-09-26 17:08:47",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单"
    }
}

完成 kb1 2026-09-26 22:19:10.001 动作：done processing → done 金额：4.88

快宝取消失败：[1004] app_id值不能为空

展开看详细数据

{
    "ok": true,
    "next": "cus",
    "next_action": "cancel_result",
    "msg": "快宝取消失败：[1004] app_id值不能为空",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单",
        "kb_order_id": "",
        "cancel_ok": false,
        "msg": "快宝取消失败：[1004] app_id值不能为空"
    }
}

流转 kb1 2026-09-26 22:19:10.012 动作：next done → pending 金额：4.88

流转：cancel_result → cus

展开看详细数据

{
    "msg_id": "M260926221910a94b76a1",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "cancel_result",
    "action": "cancel_result",
    "route_key": "",
    "route": [
        "kb1",
        "cus",
        "kb1"
    ],
    "step": 1,
    "via": [
        "kb1"
    ],
    "from": "kb1",
    "to": "cus",
    "born": "2026-09-26 22:19:10",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单",
        "kb_order_id": "",
        "cancel_ok": false,
        "msg": "快宝取消失败：[1004] app_id值不能为空"
    }
}

通道 kb1 2026-09-26 22:19:10.022 动作：channel → 金额：4.88

🟢直连：cancel_result → cus

展开看详细数据

{
    "channel": "direct",
    "to": "cus"
}

认领 cus 2026-09-26 22:20:01.941 动作：dispatch pending → processing 金额：4.88

认领任务：cancel_result

展开看详细数据

{
    "msg_id": "M260926221910a94b76a1",
    "trace_id": "T26092522430658771fc5",
    "order_no": "KB20260925224306681437",
    "truck": "cancel_result",
    "action": "cancel_result",
    "route_key": "",
    "route": [
        "kb1",
        "cus",
        "kb1"
    ],
    "step": 1,
    "via": [
        "kb1"
    ],
    "from": "kb1",
    "to": "cus",
    "born": "2026-09-26 22:19:10",
    "data": {
        "order_no": "KB20260925224306681437",
        "user_id": "P9D87737WU29",
        "pay_amount": 4.88,
        "biz_code": "kuaibao",
        "reason": "【快跑散户】客户取消订单",
        "kb_order_id": "",
        "cancel_ok": false,
        "msg": "快宝取消失败：[1004] app_id值不能为空"
    }
}

失败 cus 2026-09-26 22:20:01.958 动作：fail processing → fail 金额：4.88

cus 业务钩子没有处理动作【cancel_result】的分支

失败原因：cus 业务钩子没有处理动作【cancel_result】的分支

展开看详细数据

{
    "ok": false,
    "abort": true,
    "msg": "cus 业务钩子没有处理动作【cancel_result】的分支"
}

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